BUENAS PRÁCTICAS EN SOSTENIBILIDAD
AUTORIDAD Y RESPONSABILIDAD
Es responsabilidad de todos los EMPLEADOS de Turismo en Medellín & Viajes y Turismo Globo S.A.S implementar las siguientes buenas prácticas, adicionales a las establecidas en los diferentes procedimientos del Sistema de Sostenibilidad:
1. SOCIAL
· Mantener comportamientos que contribuyan a las buenas relaciones laborales, tolerando las diferencias de las personas.
· Respetar a las personas con las que se relacione, independiente de su raza, credo, género, estatus, etc.
· Utilizar un tono de voz moderado en su lugar de trabajo.
· Mantener una actitud cordial y respetuosa con los compañeros de trabajo y los clientes de la Agencia.
· Informar cualquier anomalía que pueda afectar aspectos relacionados con el tema social, considerando en éste el turismo sexual o la explotación laboral de niños y adolescentes.
· Cumplir las normas de seguridad establecidas por la Agencia.
· Compartir toda la información a nuestro alcance con los compañeros para lograr un mejor flujo de trabajo en la oficina. No es honesto ni correcto "guardar" información que puede afectar a otras personas y procesos.
· No entablar discusiones con los superiores o empleados en público, si no estamos de acuerdo con una observación, esperemos que la persona este calmada y se desocupe; luego en la oficina cuando estén solos trate de razonar y mostrar su punto de vista.
· Respetar las jerarquías, edades y demás, ya que los protocolos deben cumplirse también con personas mayores, independiente del cargo que este ejerza.
· Informar a los proveedores y a los clientes sobre los compromisos en sostenibilidad adquiridos por la empresa. Darles a conocer los esfuerzos que realizamos por el ambiente, colocando en todo medio de comunicación impreso y electrónico, símbolos e indicadores de gestión. De esta manera contribuirás también a su concientización y educación en sostenibilidad.
2. ECONÓMICO
· Cumplir con las directrices trazadas por la Dirección, relacionadas con el desarrollo económico de la Agencia.
· Informar cualquier inconveniente o falla que pueda impactar negativamente la economía de la Agencia.
· Proponer acciones relacionadas con la sostenibilidad, que conlleven a generar ingresos adicionales al personal de la Agencia o a la comunidad.
3. AMBIENTAL
· Respetar las áreas de la oficina y su entorno, asignadas para actividades específicas (ej.: parqueadero discapacitados, etc.).
· Ayudar a conservar las especies de flora, fauna y patrimonio cultural que encuentren en la Agencia y su entorno.
3.1 Agua
3.2 Energía
3.3 Residuos/Papel
4. CULTURAL
En su mayoría las actividades (Parte Cultural) son realizadas por los proveedores turísticos y/o agencias mayoristas.
AUTORIDAD RELACIONADA CON LA SOSTENIBILIDAD
Únicamente la Gerencia está autorizada para modificar o establecer directrices relacionadas con la sostenibilidad y para generar o modificar documentos relacionados con los requisitos establecidos en el Sistema de Gestión de Sostenibilidad.
AUTHORITY AND RESPONSIBILITY
It is the responsibility of all EMPLOYEES TURISMO EN MEDELLIN & VIAJES Y TURISMO GLOBO SAS implement the following best practices in addition to those set out in the various processes of System Sustainability:
1. SOCIAL
• Maintain behaviors that contribute to good working relationships, tolerating the differences of people.
• Respect people with whom it relates, regardless of race, creed, gender, status, etc.
• Use a moderate tone of voice in their workplace.
• Maintain a cordial and respectful attitude with coworkers and clients of the agency.
• Report any anomalies that may affect social issue related aspects, considering it sex tourism and the exploitation of children and adolescents.
• Comply with safety standards set by the Agency.
• Share all information at our fingertips with colleagues for a better workflow in the office. It is honest and correct "save" information that can affect other people and processes.
• Not to attribute credit for jobs or projects that have not been part of, or even having been a party, are not our whole. Even as themselves, should always be shared with other colleagues and stressing the importance of them in achieving these goals.
• Do not engage in discussions with superiors or employees in public, if we do not agree with a comment, hopefully the person is calm and is vacated; then in the office when you are alone try to reason and show their point of view
• Respect hierarchy, age and so on, since the protocols must also be complied with, regardless of the position that this exercise elderly.
• Inform suppliers and customers on sustainability commitments made by the company. Let them know about our efforts for the environment by placing all paper and electronic means of communication, symbols and indicators. This way you also will contribute to their awareness and sustainability education.
2. ECONOMIC
• Comply with the guidelines issued by the Department related to the economic development of the Agency.
• Report any problem or failure that may adversely impact the economy of the Agency.
• Propose actions related to sustainability, which lead to additional income to the Agency staff or the community.
3. ENVIRONMENTAL
• Respect the office areas and their surroundings, assigned to specific activities (eg .: handicapped parking, etc.).
• Help conserve the flora, fauna and cultural heritage are in the agency and its environment.
3.1 Water
• Close faucet handles when not in use.
• Do not use the toilet as a trash can, or as a store of sanitary napkins, cigarette butts, tissues, waste, etc.
• Use a solid or lí¬quido deodorant toilet. This will help build some urination, eliminating odors before flushing.
• Place in the tank or change saving mechanisms I toilet tank for a smaller example if 16 liters, change it to June 1 liter water.
• Do not discharge harmful substances into sinks or toilets and inform us about the correct way of disposal.
• On the job boards and meeting not serve glasses of water, it is best to wait for the request, and if not taken, will be wasted.
• Reduce consumption of bottled water in plastic bottles (PET). Reuse the bottle, filling it with water from the jug or key, is cheaper and pollute less.
• Report to the Director, leaks or water leaks detected.
• Apply the informative instructions about saving water diffuses Agency.
3.2 Energy
• Turn off lights when not needed and use natural light as much as possible.
• Set the computer to "energy saving", with this we can reduce power consumption up to 50%.
• Turn off computers, printers and other electric appliances once the Workday
• Turn off the screen when not in use (meetings, training, etc.).
• The only screen saver that saves power is black "Empty". It is desirable to set it to activate after 10 minutes of inactivity.
• Maintain office equipment and tools clean. Keep clean computer keyboards and printers help maintain good working and avoid loss of time, waste of energy and materials
• Replace saving bulbs progressively older incandescent bulbs and fluorescent tubes, which use inefficient technology that gives off more heat than light (at which, among other things, have to fight the air conditioning in summer).
• Use separate switches to illuminate only the neediest areas of the same area.
• Report to the Directorate damage detected in the sources, equipment or power conductors.
• Turn off equipment when not in use.
• Disconnect chargers teams when they have finished loading.
3.3 Waste / Paper
• Detach and deposit waste in assigned locations.
• Print only as required to keep physical copies of documents.
• Print on both sides of sheets of paper when possible, using the option of saving ink for printing.
• Use electronic media to the extent possible, to reduce the use of printers and faxes.
• Coordinate with the cleaning staff, differentiation least organic, inorganic and hazardous cans or bins residues. It is important that the cleaning staff aware of what wastes considered hazardous and non-hazardous are in accordance with current national standard.
• Include reuse in daily activities, to the extent possible, the waste generated or already used and potentially disposable resources, to give alternative uses (Ejm boxes, folders, binding materials, clip, clips stitcher etc.)
• Replace the batteries in the offices of a single use and rechargeable batteries with longer life.
• Incorporate actions for waste management, in particular attention to solid waste inorganic origin (paper, glass, cardboard) to be deposited in the right place, facilitating proper management.
• To coordinate the donation with NGOs, charities, and others engaged in recycling of materials like aluminum fibers, wood, cardboard, plastic, etc.
4. CULTURAL
• Inform tourists about the true values and traditions of the community.
• Respect the rights, values and customs, and worldview of local people. Do not bring tourists to indigenous communities without authorization.
• Raise awareness and explain to staff about the damage that can cause tourism to the community and how to avoid it. Staff tell visitors about the local culture.
• Communicate the tourist should avoid making negative donations to local customs and modern playground, candy, outdated medicines, money, etc.
• Encourage the purchase by the tourist products and local handicrafts
In most activities (Cultural Party) are made by travel suppliers and / or wholesale customers.
AUTHORITY RELATING TO SUSTAINABILITY
Only the Director of the Agency is authorized to modify or establish guidelines related to sustainability and only representative of the Directorate is authorized to generate or modify the requirements related to the Sustainability Management System documents.
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